Customer evaluation Behounek
Hotel Behounek***
| Does a price category of restaurant respond to a quality of offered services? |
Yes
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| Location and surroudings | |
| I consider accommodation facility suitable for |
People with medical assistance needs.
|
| Atmosphere and equipment of a restaurant | |
| Quality and availability of information services | |
| Restaurant staff | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| A range of choice of drinks and meals | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
The medical doctor from Begounek hotel MUDr. Jana Klimova was late at the scheduled visit (10-15 minutes later). During that time I knocked two times at the door. In the time of visit it seemed to me that she didn’t pay attention to my health complaints, she was reserved. She didn’t know nor English, no Russian languages, and I had no possibility to have right communication with her.
After the visit she told me: “Next time please do not knock at the door”. She did not apologized that she was late, moreover, she made me the objection!
I do consider, that the doctor should not treat the patient in such rude way.
I am a medical doctor, and I know what is medical ethics.
Best regards,
Alexandr Derbentev,
MD, PhD, professor.
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Hotel Behounek***
Lidická 1015
Jáchymov 362 51
Czech Republic
Reservations by phone +421 2 3225 2328