Customer evaluation Grandhotel
Grandhotel****
| Does a price category of restaurant respond to a quality of offered services? |
Yes
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| Location and surroudings | |
| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
more demanding visitors
families with children
visitors looking for a quiet environment
people interested in an active holiday
|
| Quality and availability of information services | |
| Restaurant staff | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
zariadenie izieb je uz dost opotrebovane
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| A range of choice of drinks and meals | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
Tento hotel mam velmi rad, pre jeho lokalitu, kvalitu sluzieb a styl. Avsak v zaujme zlepsenia kvality, napisem tu trochu kritiky: (izba 307) Zariadenie na izbach je opotrebovane, avsak ak by nebolo z isteho hladiska aj nebezpecne, az tak by mi to nevadilo.. Napriklad konferencny stolik sa nam rozpadol, odpadla na nom 1 noha a vyvratil sa na synovu nohu (1,5r). Personal som informoval a operativne to vyriesili. kazdopadne dalo sa tomu predist, keby uz preventivne tento stolik z izby odstranili. pretoze uz na prvy pohlad pri ubytovani sa na izbe, bol zniceny a rozkyvany a noha odpadavala. Vypinac na nocnej lampe je takmer rozpadnuty tiez - nutna vymena. personal to tiez skontroloval a povedal, ze na inej izbe je to take iste. to znamena, ze je to v poriadku? neviem, ci cakaju az na moment, kedy niekomu sposobi uraz elektricky prud... Napriek tomu dakujem za pobyt, aj tak sme si pekne oddychli v peknom hoteli v Tatrach
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Grandhotel****
Starý Smokovec 38
Vysoké Tatry 062 01
Slovakia
Reservations by phone +421 2 3225 2328