Customer evaluation Palace GRAND 1*+ a GRAND 2**

Name: Spa Hotel Palace GRAND 1***+ a GRAND 2****
Rating: 8

Spa Novy Smokovec Palace GRAND 1***+ a GRAND 2**** Stays

Spa Hotel Palace GRAND 1*+ a GRAND 2**

Jana Š., from 26 to 30 years, Type of stay: with my partner

Hotel

4
Relaxation and spa services

5
Gastro services

5
Facility location

0
Services

4

Does a price category of restaurant respond to a quality of offered services?	absolutne nie, ked Vam niekto ako dezert da keksik z CBA tak je to hanba! To sme kludne mohli ist do potravin a kupit si horalku ta je ovela lepsia.Alebo dezert vobec nemali davat.Taktiez tam nie je rozdiel medzi tuniakom a lososom.
Location and surroudings
I consider accommodation facility suitable for	people interested in an active holiday
Atmosphere and equipment of a restaurant
Restaurant staff
Quality and availability of information services
Behaviour and willingness of staff at accommodation facility
Quality of meals
Is a room equipment in compliance with a given standard of accommodation facility?	Yes
A range of choice of drinks and meals
Equipment of dayrooms
Timetable of meals (breakfast, lunch, dinner)
Suggestions for improving restaurant services	Aj ked sirka ponuky jedal bola naozaj rozmanita, co sa tyka kvality..Preto som opat dala 0.
Availability and quality of relaxation and balneal services in a given stay
Timetable of relaxation and balneal services in a given stay
Willingness and behaviour of staff providing relaxation and balneal services in a given stay
Do you recommend a stay in this accommodation?	No
Suggestions for improving accommodation facility	Co sa tyka relaxacnych a kupelnych sluzieb, dala som 0 - ako neutral - nakolko sme sa nezucastnili, takze to neviem ani ohodnotit. Co sa tyka ostatnych mojich nie velmi pozitivnych postrehov..Velmi zle rieseny pristup, pol hodinu sme hladali cestu do hotela, aj ked sme pri nom priamo stali, vsade same zakazy vjazdu, ked sme konecne prisli na hotel, stali sme vonku pred dverami, lebo samozrejme nikde sme sa nedocitali, ani na internete, ani z cestovky nas nikto neupozornil a ani na dverach hotela nebolo napisane, ze sa mame hlasit v hoteli PALACE na recepcii. Ked sme sa konecne zapisali, dali nam karticky, s ktorymi sme otvarali dvere na hoteli aj na izbe-samozrejme nefungovali a otvorit nam prisla oprotiiduca upratovacka, aby sme sa mohli zlozit v izbe s kuframi a ist naspat do PALACE pre nove karticky, ktore uz nastastie fungovali.