Customer evaluation Palace
Spa Hotel Palace***
| Location and surroudings | |
| Does a price category of restaurant respond to a quality of offered services? |
nenavstivili sme restauraciu, iba jedalen
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| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
less demanding visitors
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| Quality and availability of information services | |
| Restaurant staff | |
| Behaviour and willingness of staff at accommodation facility | |
| Quality of meals | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
izba OK, toaleta a kupelna si vyzaduju rekonstrukciu
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| A range of choice of drinks and meals | |
| Equipment of dayrooms | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
No
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| Suggestions for improving accommodation facility |
ubytovacie zariadenie sme si vybrali po predchadzajucej skusenosti z r. 2006 ked sme boli v hoteli ubytovani. Kvalita ubytovania vsak vyrazne poklesla (zapachajuce WC - tecuci odtok, opadavajuca omietka v kupelni, plesnivy koberec pri kupelnovej stene, nepohodlna pristelka, zla organizacia stravovania, najma pocas ranajok - personal (inak mily a ochotny) nestihal obsluhovat a doplnat jedlo a napoje, evidentne je potrebny dalsi pracovnik, kedze sme mali ranajky az v druhej smene, casto sa stalo, ze boli prazdne misy, takisto ziadat o doplnenie napojov kazdy den, je aj pre nas hosti dost neprijemne. V hoteli boli ubytovani prevazne starsi ludia, ktori mali nahlas pustenu televiziu, a v noci sme sa niekolkokrat zobudili na buchanie dveri a hlasy na chodbe. V buducnosti urcite neuvazujeme navstevu tohoto zariadenie, pravdepodobne skusime Palace Grand, nakolko sme spokojni s kupelnymi a relaxacnymi sluzbami.
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Spa Hotel Palace***
Nový Smokovec 32
Nový Smokovec 062 01
Slovakia
Reservations by phone +421 2 3225 2328