Customer evaluation Parkhotel Richmond
Parkhotel Richmond****
| Does a price category of restaurant respond to a quality of offered services? |
Yes
|
| Location and surroudings | |
| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
visitors looking for a quiet environment
|
| Restaurant staff | |
| Quality and availability of information services | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| A range of choice of drinks and meals | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
Zdalo sa nám nevhodné, aby upratovačky pól hodinu pred možným opustením izby vyklopkávali a vypytovali sa kedy opustíme izbu.Po vzájomnom dohovore aj tak stály za dverami a čakali, kým z izby neodídeme - čo bolo nanajvýš neslušné. Vo formulároch sme mali uvedené, že izbu môžeme opustiť o 12.00 hod.,pre zlepšenie by som navrhovala, ak upratovačky nestíhajú upratovať po hosťoch, tak pre opustenie izieb zadajte skorší časový termín a hostia nebudú mať pocit, že ich z izieb vyhadzujú - presne tento pocit nám kazil celkový dojem z ubytovania a služieb, ktoré boli naozaj na úrovni.
Ďakujem za pochopenia a dúfam, že sa to nabudúce nebude opakovať.
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Parkhotel Richmond****
Slovenská 567/3
Karlovy Vary 360 01
Czech Republic
Reservations by phone +421 2 3225 2328