Customer evaluation Viktória
Hotel Viktória***
| Location and surroudings | |
| Does a price category of restaurant respond to a quality of offered services? |
No
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| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
less demanding visitors
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| Restaurant staff | |
| Quality and availability of information services | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| A range of choice of drinks and meals | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Suggestions for improving restaurant services |
Kromě již uvedené poznámky, že večeře nebyly poskytovány bufetovým způsobem též jazykové schopnosti personálu byly velmi slabé (oba jazyky - angličtina a němčina).
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| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
No
|
| Suggestions for improving accommodation facility |
Aktualizovat web stránky tak, aby situace hotelových služeb odpovídala těmto web stránkám. Bylo uvedeno, že večeře budou poskytovány bufetovým způsobem, nicméně realita byla - výběr z aktuální nabídky.
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