Customer evaluation Travertin
Hotel Travertin***
| Does a price category of restaurant respond to a quality of offered services? |
Yes
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| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
people interested in an active holiday
less demanding visitors
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| Restaurant staff | |
| Quality and availability of information services | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
No
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| A range of choice of drinks and meals | |
| Equipment of dayrooms | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Suggestions for improving restaurant services |
Polievkové misy by mali byť k dispozícii až pri príchode hosťa a nie, aby ich prersonál naplnil dopredu a nechal chladnúť.
Pružnejšie dopĺňať bufetové stoly pri raňajkách.
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| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
Ubytovacie formality by mali byť urobené ešte pred príchodom hosťa, aby nemusel strácať čas pri recepcii - údaje predsa sú už známe.
Hosť by už mal dostať rozpis procedúr a nemal by naháňať zdravotný personál za týmto účelom. Pri našom pobyte pracovníčka, ktorá má na starosti túto službu jednoducho neprišla do práce a nokoho to netrápilo. Potom sme to s pomocou jej kolegyne vyriešili, ale to sa nemuselo podariť, nakoľko málo chýbalo, že jej neskončila pracovná doba.
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