Customer evaluation Travertin
Hotel Travertin***
| Does a price category of restaurant respond to a quality of offered services? |
No
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| Location and surroudings | |
| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
less demanding visitors
|
| Restaurant staff | |
| Quality and availability of information services | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| A range of choice of drinks and meals | |
| Equipment of dayrooms | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Suggestions for improving restaurant services |
- niektorým čašníčkam chýbajú základné predpoklady na výkon tejto profesie, občas sa správali maximálne neúctivo ku klientovi, nedávali klientovi pocítiť, že je u nich vítaný. Kvôli objektívite musím povedať, že sa jednalo o 1 -2 osoby ===> mali by absolvovať školenie zamerané na celkovú komunikáciu s klientom a pravidlá správania sa ku klientom.
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| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
- preškoliť prac. na recepcii ohľadom komunikácie s klientom, kultúrneho vystupovania a správania sa
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