Customer evaluation Swiss houses
Hotel Swiss houses***
| Location and surroudings | |
| Does a price category of restaurant respond to a quality of offered services? |
Yes
|
| I consider accommodation facility suitable for |
less demanding visitors
|
| Atmosphere and equipment of a restaurant | |
| Quality and availability of information services | |
| Restaurant staff | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
No
|
| A range of choice of drinks and meals | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
No
|
| Suggestions for improving accommodation facility |
Úklid za týdenní pobyt - 1 x vynesení odpadkového koše, zima na pokoji - cca 17C, topilo se ráno 6-8hod, odpoledne 16-20hod. Hned první den jsem reklamovala, že není na pokoji lampička, do konce pobytu nebyla. Ručníky nebyly vyměněny za celou dobu pobytu.Plánování procedur - pokud jedete s manželem a chcete si od sebe odpočinou, je to výborné. Já jsem měla procedury dopoledne, manžel odpoledne a naopak. Po reklamaci nám sice bylo vyhověno,ale s připomínkou, že pokud chceme jezdit také na výlety, máme si objednat jen nocleh a ne procedury. Dobrá rada, že?
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