Customer evaluation Imperial
Hotel Imperial*****
| Does a price category of restaurant respond to a quality of offered services? |
Yes
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| Location and surroudings | |
| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
visitors looking for a quiet environment
liečebný pobyt
|
| Quality and availability of information services | |
| Restaurant staff | |
| Behaviour and willingness of staff at accommodation facility | |
| Quality of meals | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| A range of choice of drinks and meals | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Suggestions for improving restaurant services |
Inde pri vstupe do jedálne si zvykne pracovník za pultíkom zaznačiť klienta, resp, čislo izby, pre info, či zákazník má nárok na večeru. Predpokladám, že má k dispozícii podklady z recepcie.
Tu pracovníčka bez opýtania na meno (číslo izby) nás priamo zaskočila otázkou, či máme zaplatenú večeru. Pritom sme mali pri sebe kartičku s číslom izby, ktorú ale nepožadovala. Takto si tada správanie personáli nepredstavujem.
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| Availability and quality of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
častejšie vysávanie jedálne a chodieb
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Hotel Imperial*****
Libušina 18
Karlovy Vary 361 21
Czech Republic
Reservations by phone +421 2 3225 2328