Customer evaluation Grandhotel Praha
Grandhotel Praha****
| Location and surroudings | |
| Does a price category of restaurant respond to a quality of offered services? |
No
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| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
less demanding visitors
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| Quality and availability of information services | |
| Restaurant staff | |
| Behaviour and willingness of staff at accommodation facility | |
| Quality of meals | |
| A range of choice of drinks and meals | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Nie, pretože nás najskôr ubytovali do izby, ktorá nespĺňala 4-hviezdičkový štandard hotela, až po reklamácii opätovnej reklamácii a naliehaní nám zmenili izby
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| Timetable of meals (breakfast, lunch, dinner) | |
| Equipment of dayrooms | |
| Availability and quality of relaxation and balneal services in a given stay | |
| Suggestions for improving restaurant services |
Viac kávovarov, aby som sa nemusela hanbiť za nás Slovákov, keď vidím Rakúšana stáť v rade so šálkou v ruke, ako čaká kedy príde na rad na kávu pri jednom jedinom automate pri raňajkách na celý hotel a raz nie je voda, potom sa musí nahriať, potom vypadnú poistky, potom to celé nefunguje a trišvrte hodiny chudák behá hore dole a stále nič /ale to nie je o Rakúšanoch, Nemcoch, ale aj o Slovákoch/... Personál len bezmocne pobehuje a nenapadne ich zvoliť neaké iné alternatívne riešenie, aby sme boli spokojní.
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| Do you recommend a stay in this accommodation? |
No
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| Suggestions for improving accommodation facility |
Zamerala by som sa na zlepšenie komunikácie personálu voči zákazníkovi - pociťovala som veľkú neochotu, ignorovanie potrieb zákazníka a aroganciu.
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