Customer evaluation Esplanade Ensana Health Spa Hotel, krídlo Alameda (Palace)
Esplanade Ensana Health Spa Hotel, krídlo Alameda (Palace)****
| Does a price category of restaurant respond to a quality of offered services? |
No
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| Location and surroudings | |
| Atmosphere and equipment of a restaurant | |
| I consider accommodation facility suitable for |
people interested in an active holiday
|
| Restaurant staff | |
| Quality and availability of information services | |
| Quality of meals | |
| Behaviour and willingness of staff at accommodation facility | |
| Is a room equipment in compliance with a given standard of accommodation facility? |
Yes
|
| A range of choice of drinks and meals | |
| Equipment of dayrooms | |
| Timetable of meals (breakfast, lunch, dinner) | |
| Suggestions for improving restaurant services |
V danej cenovej kategorii je standard jedal absolutne nedostacujuci - velmi male porcie. Ludi musia vzdy sediet na tom istom mieste - je to velmi obmedzujuce, obzvlast, ak prvy den pobytu je volny len najhorsi stol v miestnosti, musite pri nom potom zostat cely pobyt. Navrh zmenit system tak, aby stravnici karticky s objednavkou jedla odovzdavali pri odchode s restauracie a jedlo im potom priniesli k akemukolvek stolu po prezisteni objednavky casnikom.
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| Availability and quality of relaxation and balneal services in a given stay | |
| Timetable of relaxation and balneal services in a given stay | |
| Willingness and behaviour of staff providing relaxation and balneal services in a given stay | |
| Do you recommend a stay in this accommodation? |
Yes
|
| Suggestions for improving accommodation facility |
Navrhoval by som celkovu zmenu pristupu vsetkych pracovnikov hotela a personalu zabezpecujuceho relaxacne sluzby - viac krat som mal pocit, ze sa s klientom jedna ako s tovarom na beziacom pase. Viaceri pracovnici sa vystazovali na zle financne ohodnotenie a pod. Klient ma potom neprijemny pocit, ak za beztak drahu proceduru si dovoli nenechat "tringelt" navyse. Rovnaky pristup personalu aj v restauracii a v rezervacnom centre procedur.
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Esplanade Ensana Health Spa Hotel, krídlo Alameda (Palace)****
Kúpelný ostrov
Piešťany 921 29
Slovakia
Reservations by phone +421 2 3225 2328